You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
LIFETIME CUSTOMER SUPPORT
Upon purchasing any Alrska product, you will receive free lifetime access to 1-on-1 technical consulting services with a dedicated advisor. This valuable service provides you with direct access to an expert in your field who can help you troubleshoot problems, optimize your product usage, and answer any questions you may have.
Your dedicated technical advisor is a highly trained expert who is familiar with the details of the Alrska product you purchased, and who has extensive experience in the industry. They will work with you to understand your specific needs, goals, and challenges, and will provide customized advice and support to help you achieve your objectives.
Whether you're a new customer or a long-time Alrska user, your technical advisor is available to assist you at any time, and will be happy to provide guidance on everything from product installation and configuration to advanced troubleshooting techniques.
In addition to offering expert guidance and support, your technical advisor will also keep you informed of the latest product updates and enhancements, and will provide you with recommendations on how to optimize your usage of the Alrska product.
By offering free lifetime access to 1-on-1 technical consulting services, Alrska demonstrates its commitment to providing exceptional customer service and support. Whether you're an individual user, a small business owner, or a large enterprise, you can rest assured that Alrska is dedicated to helping you get the most out of your investment, and to ensuring your ongoing success.
So don't wait – purchase an Alrska product today, and start enjoying the benefits of free lifetime access to 1-on-1 technical consulting services with a dedicated advisor!
Alrska Element 300 is a portable power station with a wide range of usage scenarios, high charging efficiency, small size, complete functions and easy to carry. It is an ideal power station for short-distance camping and power outages, which can meet your daily and special power needs.
【3.5 hours to fully charge】：Alrska Element 300 has high charging efficiency and can be fully charged in 3.5 hours. Alrska Element 300 can be charged simultaneously with a 90W wall charger and a 60W USB-C PD charger，and it only takes 3 hours to charge to 80%.Therefore, it can meet various usage requirements. In addition,Alrska Element 300 can also be charged by solar panels, cars or generators.
【Updated multiple output functions】：Alrska Element 300 has updated multiple output functions，including 1*AC output (300W (peak power 500W)), 60W PD USB-C, QC3.0 USB-A, USB port and 12V car charging . Through the above multiple ports, you can charge all the devices you need to use at one time.
【High-quality MPPT technology】：Alrska Element 300 uses high-quality MPPT technology and built-in MPPT solar charge controller. And it uses an off-grid solar power generation system, which is a clean energy source that is different from ordinary generators.Alrska Element 300 also comes with an emergency light and reading light, outdoor darkness is not afraid, perfect for short trips.
【Safe and reliable power supply】：Alrska Element 300 uses clean lithium ion technology, which is safe and environmentally friendly. This product has built-in battery management system (BMS) and pure sine wave inverter, which greatly guarantees the safety of your sensitive equipment and increases the product lifespan.
110VAC, 60Hz, 300W (500W Surge)
5-6.5V, 3A / 6.5-9V, 2A / 9-12V, 1.5A
USB-C PD Output
5V, 9V, 15V, 20V, 3A
12V-30V (90W Max)
Operating Usage Temperature:
CEC, DOE, FCC, QC3.0, ROHS, CA Prop 65
Alrska GreenSun 100W Solar Panel
300Wh (14.4V, 20.4Ah)
500 cycles to 80%+ capacity
BMS, Over Voltage Protection, Short Circuit Protection
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Free shipping for all orders in the contiguous U.S. Currently, we only ship orders to the USA.
Products shipped via free shipping service are normally delivered within 5-7 business days after placing the order. You have the options to choose faster shipping if you pay additional cost.
Orders will be shipped within 3-5 business days after processing payment. The estimated delivery date may be delayed due to some unexpected events. Order(s) of various products may be delivered in separate shipments. All purchases through Alrska.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
A correct and complete delivery address is essential. Currently, we only ship orders to the USA (The states of Hawaii and Alaska are excluded due to the inability of our shipping couriers).
Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.